Privacy Policy | Diverse Construction Group San Antonio Last Updated: April 11, 2025
Last Updated: April 11, 2025
1. Introduction
Diverse Construction Group San Antonio (“we,” “us,” or “our”) is a licensed construction, demolition, excavating, concrete, and asphalt contractor serving San Antonio, TX and surrounding areas. Our website is diverseconstructiongroup.com.
We are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices available to you. It applies to all information collected through our website, phone calls, emails, contact forms, and any other interaction you have with our business.
By using our website or reaching out to us directly, you agree to the practices described in this policy.
2. Information We Collect
Personal Identification Information
- Full name
- Phone number
- Email address
- Mailing or physical address
- Property or job site address where work will be performed
Service-Related Information
- Project details including type of construction, demolition, excavating, concrete, or asphalt work needed
- Property information such as size, location, condition, and site access requirements
- Photos or documents related to your project that you choose to share
- Service history, past project records, and estimates
- Permit or regulatory information relevant to your job
Communication Records
- Phone call records and voicemails
- Email correspondence
- Contact form submissions through our website
- Chat or messaging interactions if applicable
- Text messages if you initiate SMS communication with us
Technical and Usage Information
- IP address and approximate location
- Browser type and version
- Device type such as desktop, mobile, or tablet
- Pages visited and time spent on our site
- Search terms or referring websites that led you to us
- Cookie and analytics data (see Section 6)
3. How We Collect Information
Directly From You
The majority of information we collect comes directly from you when you submit a contact or estimate request form on our website, call or email us about a project, use a chat widget on our site, or hire us to complete a job.
Automatically Through Our Website
When you visit diverseconstructiongroup.com, certain data is collected automatically through cookies, analytics tools, and web beacons. This includes device information, IP address, and browsing behavior on our site. See Section 6 for full details on cookies.
From Third Parties
In limited cases we may receive information from third-party sources such as Google Maps when you interact with our location, review platforms when you leave a public review, or referral partners who share your contact information with your knowledge.
4. How We Use Your Information
Service Delivery
- Responding to estimate requests and project inquiries
- Preparing and delivering quotes and project proposals
- Scheduling site visits and coordinating project timelines
- Completing construction, demolition, excavating, concrete, and asphalt work
- Communicating with you throughout the duration of your project
Business Operations
- Maintaining accurate service and project records
- Processing invoices and managing payments
- Meeting licensing, permitting, and regulatory obligations in Texas
- Handling disputes, warranties, or post-project concerns
Communication and Marketing
- Following up after estimates or completed projects
- Sending service updates or promotional offers to customers who have opted in
- Requesting reviews or feedback from satisfied customers
Website Improvement
- Analyzing website traffic and user behavior to improve our site
- Measuring the performance of our advertising campaigns
- Identifying the most in-demand services across our San Antonio service area
We do not sell, rent, or trade your personal information to any third party. This is not a practice we engage in under any circumstance.
5. How We Share Your Information
Our Team
Project estimators, managers, and field crew members may access your contact and project details as needed to safely and efficiently complete your job.
Third-Party Vendors
We work with trusted service providers who assist us in running our business. These include website hosting providers, CRM and scheduling tools, email communication platforms, analytics services such as Google Analytics, advertising platforms such as Google Ads and Meta/Facebook, and payment processors where applicable. Each provider is bound by their own privacy policy and is only permitted to use your data to perform services on our behalf.
Legal Obligations
We may disclose your information when required by law, court order, or government request, or when necessary to protect the rights, safety, or property of Diverse Construction Group San Antonio, our customers, or others.
Business Transfers
In the event Diverse Construction Group San Antonio is sold, merged, or acquired, customer information may be transferred as part of that transaction. Affected customers will be notified as required by applicable law.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to improve your browsing experience and help us understand how visitors interact with our site.
Types of Cookies We Use
- Essential cookies: Necessary for basic site functionality including form submissions and session management
- Analytics cookies: Used by Google Analytics to collect aggregated, non-identifiable data on traffic sources, page views, and user behavior
- Advertising cookies: Placed by Google Ads and Meta/Facebook to track ad conversions and deliver relevant advertising to users who have visited our site
Managing Your Cookie Preferences
You can control or disable cookies through your browser settings at any time. Keep in mind that disabling certain cookies may impact how our website functions. To opt out of Google Analytics, use the browser add-on available at tools.google.com/dlpage/gaoptout. To manage Google ad preferences, visit adssettings.google.com. For Meta/Facebook ad preferences, visit facebook.com/ads/preferences.
7. Third-Party Services
We use the following third-party platforms in our website and business operations:
- Google Analytics: traffic and behavior analytics (policies.google.com/privacy)
- Google Ads / Google Business Profile: advertising and local listing management (policies.google.com/privacy)
- Google Maps API: location and mapping features (policies.google.com/privacy)
- Meta (Facebook) Ads: digital advertising (facebook.com/privacy/policy)
- CRM and scheduling software: lead tracking and appointment management
- Email marketing platform: for customers who have opted in to receive communications
We are not responsible for the privacy practices of any third-party service. We encourage you to review their individual policies using the links above.
8. Data Security
We take reasonable and appropriate measures to protect your personal information. These include SSL/TLS encryption on data transmitted through our website, restricted access limited to staff who require it for their role, use of trusted and security-focused third-party platforms, and periodic review of our data handling practices.
No digital system is completely immune to risk. While we do everything reasonably possible to safeguard your information, we cannot guarantee absolute security. If you suspect your information has been compromised in any way, please contact us immediately.
9. Data Retention
- Active customers: Retained throughout our working relationship and for a reasonable period after for legal, warranty, or reference purposes
- Estimates and inquiries (no hire): Retained for up to 24 months
- Financial and legal records: Retained for up to 7 years in accordance with Texas law
- Marketing contacts: Retained until you opt out or request removal
- Anonymized analytics data: May be retained indefinitely as it cannot identify individuals
Data that is no longer needed is securely deleted or anonymized.
10. Your Privacy Rights
You have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your information where we are not legally required to retain it.
To opt out of marketing emails, use the unsubscribe link included in every email we send. To opt out of SMS communications, reply STOP to any text message from us. To exercise any of your privacy rights, contact us using the information in Section 13. We will respond to all verified requests within 30 days.
11. Children’s Privacy
Our services are designed for property owners, businesses, and adults only. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child’s information was submitted to us without parental consent, contact us right away and we will delete it immediately.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When changes are made, the updated date at the top of this page will reflect the revision. Continued use of our website after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
13. Contact Us
For privacy-related questions, rights requests, or concerns about how your information is handled, please contact us:
Diverse Construction Group San Antonio
San Antonio, TX 78230, United States
Email: info@diverseconstructiongroup.com
Website: diverseconstructiongroup.com
Primary Location:
San Antonio, TX
Phone: (210) 876-3841
We serve San Antonio, TX and surrounding areas. We aim to respond to all privacy inquiries within 5 business days.